Privacy Policy

Last updated: August 2026

At The Art and Soul of Journaling Ltd, your privacy matters deeply to us.

At The Art & Soul of Journaling®, we believe trust is earned, not assumed. Whether you've joined our newsletter, downloaded a free resource, purchased one of our journals, or become part of The Beckoning, we want you to know exactly what information we collect, why we collect it, and how we use it.

Most of the time, the information you choose to share simply allows us to send you the things you've requested, respond to your messages, or deliver the products and experiences you've chosen.

This Privacy Policy explains those details in plain English.

 

Who We Are

The Art and Soul of Journaling Ltd ("we", "our" or "us") is the data controller responsible for the personal information collected through our website, products, memberships, online programmes, newsletters and related services.

If you have any questions about this Privacy Policy or how we use your information, you can contact us at:

Email: nikie [@] theartandsoulofjournaling.com

The Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number (if provided)
• Postal address for physical orders
• Billing details
• Company name (where relevant)
• Purchase history
• Information you provide when contacting us
• Responses to surveys or questionnaires
• Comments you leave on our website or social media
• Technical information such as your IP address, browser type and general location

Payment card details are processed securely by our payment providers and are never stored by us.

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

How We Use Your Information

We use your information to:

• Deliver the products, services and memberships you've purchased.
• Send free resources you've requested.
• Respond to your enquiries.
• Provide customer support.
• Improve our website and services.
• Send newsletters, inspiration and occasional offers where you've chosen to receive them.
• Meet our legal and accounting obligations.

You can unsubscribe from our emails at any time using the link at the bottom of every email.

Our Lawful Basis for Processing

Under UK GDPR, we process your information because:

• you've given us your consent
• it's necessary to fulfil a contract with you
• we have a legitimate interest in running and improving our business
• we're required to comply with legal obligations

Who We Share Your Information With

We never sell your personal information.

We only share information where necessary with trusted providers who help us operate our business, such as:

• AWeber (email marketing)
• ThriveCart (checkout, purchases and order management)
• Payment providers such as Stripe and/or PayPal
• SiteGround (website hosting)
• WordPress
• Google Analytics (where enabled)

These providers only process information on our behalf and are required to protect your data appropriately.

We may also share information if required by law or if our business is ever sold or transferred, in which case your information will continue to be protected.

Cookies

Like most websites, we use cookies to help the website function properly and, where you have given permission, to improve your experience.

Some cookies are essential for the website to work.

Others may help us understand how visitors use the website or allow certain features to function.

You can choose which optional cookies you accept using our cookie banner and you may change your preferences at any time.

We currently use CookieYes to manage cookie preferences and record visitor consent in accordance with applicable privacy regulations.

 

Third-Party Services

This website currently uses trusted third-party providers including:

• WordPress
• Divi
• SiteGround (website hosting)
• WPForms
• AWeber
• ThriveCart
• CookieYes

Each provider has its own privacy practices relating to the services they provide.

Future Services

As The Art & Soul of Journaling continues to grow, we may introduce additional services including embedded YouTube videos, Google Analytics, Meta (Facebook) advertising tools, and similar technologies.

Where these involve cookies or the processing of personal information, they will only be used in accordance with this Privacy Policy and, where required by law, with your consent through our cookie banner.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

• provide our products and services
• comply with legal and financial obligations
• resolve disputes
• maintain appropriate business records

When your information is no longer required, it is securely deleted or anonymised.

Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your personal information.

This includes:

• secure website hosting
• encrypted payment processing
• restricted access to personal information
• trusted third-party providers who maintain appropriate security standards

Where information is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Your Rights

You have the right to:

• request a copy of the personal information we hold about you
• ask us to correct inaccurate information
• request that we delete your information where appropriate
• object to certain types of processing
• withdraw your consent at any time
• unsubscribe from marketing emails whenever you wish

To exercise any of these rights, simply email:

nikie [@] theartandsoulofjournaling.com

Keeping Your Information Safe

We take reasonable technical and organisational measures to protect the information you share with us.

While no website can guarantee absolute security, we work with reputable service providers and follow good security practices to help keep your information safe.

Links to Other Websites

Our website may include links to other websites we think you'll find helpful or inspiring.

Once you leave our website, we can't control how those websites collect or use your information, so we encourage you to read their own privacy policies.

Changes to This Policy

From time to time we may update this Privacy Policy to reflect changes in our business, services or legal requirements.

The latest version will always be available on this page.

Questions or Concerns

If you have any questions about this Privacy Policy or how we use your personal information, we'd be happy to help.

Please contact us at:

nikie [@] theartandsoulofjournaling.com

If you're unhappy with how we've handled your information, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

A Final Word

Trust sits at the heart of everything we do.

Whether you're downloading a free guide, joining The Beckoning, purchasing a journal, or simply spending time exploring our little corner of the internet, we want you to know that your privacy is respected and your information is treated with care.

Thank you for trusting us.

With warmth,

The Art and Soul of Journaling Ltd